Returns / Repairs
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Please select from the following options:
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Returns
- All products have a 30 day money back guarantee, but some have restocking fees (ask us if it is not specified on the product page)
- VariZoom DOES NOT refund shipping costs or pay for return shipping
- When a return is received by VariZoom, allow up to 1 week for credited item(s)
- Higher priced items will have a restocking fee when returned
- Products cannot be accepted as a return without a RMA number, the RMA can be acquired by completing the form below.
If you have any questions, please call our support team at (512) 219-7722 or email [email protected]
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Warranty Repairs
If you are experiencing a defect with your out of the box product, direct from VariZoom, you are eligible for immediate replacement. Please fill out the form below and our service team will contact you with next steps. Any defective product purchased from a VariZoom dealer must be returned to that dealer. Consult your dealer’s return policy.
VariZoom’s warranty covers shipping cost only one way (back to the customer) – it DOES NOT cover shipping cost from the customer back to the factory.
If you have received a defective product from a dealer and the unit is beyond the exchange period for the dealer, complete the form below and include a copy of the receipt and it will be serviced under warranty.
If you have purchased your product direct from VariZoom and you are within the warranty period, you are entitled to a warranty repair. Warranty repairs are issued at no charge. Consult the product page and/or instruction manual of your product for specific warranty periods.
Repairs
- All repairs are given a two week window for completion, this period begins the day the item arrives at VariZoom
- VariZoom DOES NOT cover the cost of shipping product back to the factory for repair
- All repairs must be sent via commercial shipping services, Federal postal services may not arrive
- All repairs are guaranteed for 60 days upon return to you
- All repairs are returned to customers via UPS ground shipping, expedited shipping can be purchased by request
- All product purchased through a dealer must be accompanied by a valid receipt to be eligible for warranty repair
- Warranty repairs require a valid copy of the original purchase receipt.
- Not all products have the same warranty. See product pages for warranty information.
If you have any questions, please call our support team at (512) 219-7722 or email [email protected]
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Non-Warranty Repairs
If your VariZoom product is beyond the warranty period, we can often repair it for less than the cost of a new unit.
If your VariZoom product was modified in any way it is VOID from VariZoom repair of any kind.
All returns require an RMA. Lack of an RMA number may result in delays in repair time or possibly the package being returned. Please fill out the form below and our service team will contact you with next steps.
Repairs
- All repairs are given a two week window for completion, this period begins the day the item arrives at VariZoom
- VariZoom DOES NOT cover the cost of shipping product back to the factory for repair
- All repairs must be sent via commercial shipping services, Federal postal services may not arrive
- All repairs are guaranteed for 60 days upon return to you
- All repairs are returned to customers via UPS ground shipping, expedited shipping can be purchased by request
- All product purchased through a dealer must be accompanied by a valid receipt to be eligible for warranty repair
- Warranty repairs require a valid copy of the original purchase receipt.
- Not all products have the same warranty. See product pages for warranty information.
If you have any questions, please call our support team at (512) 219-7722 or email [email protected]
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