FAQ
Help
What is your return policy?
All products have a 30 day money back guarantee, but not all the products have the same warranty. The larger/higher priced items will have a restocking fee when returned. Learn more »
Do you ship to locations outside the United States?
Yes. Please call us at 512-219-7722 for more information, or see our list of International Dealers.
Can I print my invoice online?
Yes. Please log in here to view your orders placed through www.varizoom.com.
What payment methods do you accept?
The VariZoom website accepts Visa, MasterCard, and American Express. International customers may pay through a Bank Wire Transfer.
I forgot my password.
No problem, you can simply reset your password. For further help, contact Web Administration.
Do I pay sales tax?
Customers residing in Texas (United States) pay an 8.25% tax.
Order Status
Has my order shipped?
Click the “Track My Order” link in the footer of our site to check your orders status.
How do I change quantities or cancel an item in my order?
To change an order once it is already placed, please contact us.
How do I track my order?
Click the “Track My Order” link in the footer of our site to track your order.
My order never arrived.
Click the “Track My Order” link in the footer of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
An item is missing from my shipment.
Click the “Track My Order” link in the footer of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
My product is missing parts.
Click the “Track My Order” link in the footer of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
My Account
How do I create an account?
An account can be created during checkout, or you can go to the My Account page, click on the “Create a new Account” link, and use that form to create an account.
Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
To edit your account, go here.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
No problem. To reset it, go to our Lost Password page.
How do I return my product?
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “Track My Order” link in the footer of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
International Shipping
Do you ship to my country?
The VariZoom.com website only takes orders from the United States. For international purchases, please call us at 512-219-7722 or purchase from a dealer.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
Guarantees
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
Click the “Track My Order” link in the footer of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Click the “Track My Order” link in the footer of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Buyer's Guide
How do I use a coupon?
After adding items to your cart, click the “Shopping Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.
Additional Support
How do I contact you?
Please click here for our company contact information.
